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Customer Comments

Want to know what our customers think of us? Here's what they have to say!

We appreciate all feedback, both positive and negative. We're continually looking on ways to improve our site and your feedback is essential in doing so.

If you'd like to help us improve, you can fill in your thoughts here.

Alan Daurge

Being a bit of a D.I.Yer, Tooltime is fantastic. I've bought many items and I am always satisfied. The range,quality,price and service is second to none, well done.


Bob Granfield

I am just emailing you to congratulate you on your fantastic service and very good prices. I ordered my weekend awning on Tuesday evening and it was delivered Thursday. I am very impressed by your company and wish you every success in the future. I will certainly recommend you to family and friends. (I emailed this to you back in March, but it is still true today)


Irene Sinclair

I would just like to say I have been very impressed with the service I have received since dealing with Tooltime. Delivery has been spot on and staff very helpful.


Bill Broadway

Hi, Just wanted to thank you for the excellent service . I bought a padlock and chain from your shop on e-bay about six weeks ago. The lock developed a fault and I told you about it by e-mail on Tuesday 23rd June. I had expected a letter, phone call or e-mail reply....... but I got better service, I got a replacement padlock through the post today (Thursday) 25th June.) I am more than happy for you to use this as a testimonial to your customer care and will always check you out when I am buying in future.


Robert Lawrence

Hi A big thank you for first class service from your company I bought a fly screen and it was delivered within 3days. GREAT service well done.


Michael Savage

1st class service!


Mike Green

Hi, My aged, (and expensive), torque wrench gave up the ghost. I expected to pay a fortune for a replacement, so I was very pleasantly surprised to find a great new one at Tooltime, better than my original, delivered in the blink of an eye and at a fraction of the price I had expected. Keep up the good work,I will be a repeat customer.


Mark Howells

Hello, This is the first time that I have used tooltime and the service is brilliant. When I tried to use the product that I bought, it was broken which was very disappointing. I emailed tooltime and without any fuss, they sent me a replacement. I offered to sent the broken product back, but they didnít want it as they trusted my honesty that the product was broken. I would and have recommended tootime to other people. Well done tooltime, keep up the good service.


Ian Hunter

Many thanks for your super fast delivery of my grinder. This is the best service I have experienced in a long time, most companies these days are not interested in after sales service so I am well impressed!! Needless to say I won't hesitate to use you for any tooling purchases in the future and I shall be recommending you to my colleagues. Once again many thanks and kind regards,


Warwick Parsons

Hi. I just want to thank you for the great service I have received from you. I have used your online shopping a few times and have always got fast delivery and great quality tools at super low prices. One of the very few sites I agreed to getting a news letter. Thank you keep it up.