Q. What is your Christmas presents return policy?
A. No problem - anything purchased on the run up to Christmas (25/12/09) is covered by our additional 'Christmas Present Guarantee' and can be returned unopened anytime for the first two weeks in January 2010 (14/01/10), so don't worry about buying for the people who have everything! Other than this festive change, see the next question.

Q. What is your return policy?
A. All returns must be in their original packaging, if applicable. We cannot accept responsibility for returned items lost in the post so you are advised take out postal insurance.

Any refund amount will only cover the amount of your purchase and will not include any postage and packaging
Items will be subject to a 10% or £1.00 minimum restocking fee.

Q. Can I pay with my credit card over the phone?
A. Sorry, but we don't accept payments over the phone. You can pay via Paypal, NOCHEX, cheque or postal order and most credit/debit cards.

Q. I live locally - can I collect this item (and pay cash for it)?
A. The product details will specify local collection if it is possible. This is available only with specific items when they are dispatched from specific locations within the UK and when prior arrangements have been made.

Q. I have received a faulty item - what is the returns procedure?
A. Please send us an email telling us what the problem is and we will email you back with our returns procedure.

Q. I live in Northern Ireland, how much will the postage be to here?
A. If the item is sent via Parcelforce, the listing will state the ADDITIONAL DELIVERY INFORMATION at the bottom of the listing.

The courier charges extra £7.00 to deliver to Northern Ireland.

Q. When can I expect my order to arrive?
A. Once full & cleared payment has been received we aim to dispatch all items within 1-2 working days. How long it takes to arrive depends on the carrier:

* Sellers Standard Rate: 3-5 working days
* Other 48 Hour Courier (DHL): 2-3 working days
* Parcelforce 48: 2-3 working days

Check at local holding office as postmen often don’t leave a card.

If you do not received the item within 7 days please contact us.

Q. 14 Day Money Back Guarantee?
A. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in there original condition, together with the original packaging (if applicable), within 14 days of the date of the invoice, a copy of which must be returned with the goods in line with our returns policy.

Q. Are the pictures you use of the actual items?
A. The pictures we use are of the actual items however with some items the colours may vary but the quality is never compromised. In listings where the colour of the item may differ due to availability, there will be clear information stating this.

Q. Will I recieve the same item that is seen in the photographs?
A. Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing.

In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour.

Q. How do I contact you?
A. Email our customer support team or call us on the telephone number on the invoice of your receipt.

Our business hours are Monday to Friday 10am – 4pm. If phoning please state that you bought it from the 247bid Website and put the item number in your correspondence.

Q. I live on an island off the mainland, how much will the postage be to here?
A. Your item will be sent via courier and will cost an extra £7.00 per parcel limited to size and weight as stated by the carrier.

Q. If I live in Southern Ireland or the Channel Islands will there be an additional postage charge?
A. There is an additional charge of £15 on some items to Southern Ireland and the Channel Islands due to extra courier charges. Generally these will be heavier items that cannot be sent by regular postal services and these items will have additional courier information added at the foot of the listing.

Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed if in doubt then PLEASE GET A QUOTE before purchasing an item (email us with your postcode, item number and product name).