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Terms and Conditions

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure. We employ a method of interaction with our visitors that does not compromise credit card information. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

If you wish, you may also send us a Postal Order (only) or a personal cheque.

Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque.

To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Unwanted Return Policy

Every item we sell is carefully inspected for obvious damage before it is shipped. If you are not satisfied with the goods and inform us within 14 days of your receipt of the goods, we will fully refund the order provided that they are returned unused and in original condition, together with the original packaging (if applicable) and a copy of the invoice which must be returned with the goods.

You must take reasonable care of the item/s and must not open them.

You will be responsible for the shipping costs to return the item back to us.

We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.

To return your order you must advise us by email or in writing or completing the returns form.

Refund Policy

Every item we sell is carefully inspected for obvious damage before it is shipped.

To return your order you must advise us by email or in writing or completing the returns form.

Warranty

Hand Tools: are covered by a guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.

Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.

Power Tools & Air Tools: are covered by a guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.

Watches: are covered by a guarantee against faulty materials or workmanship for twelve months.

This guarantee does not cover effects arising from accidental damage or misuse of the watch, and is automatically lost if the watch is opened by non qualified or unauthorised people. Straps, glass and batteries are not covered under the guarantee

All other products: are covered by a  guarantee against faulty materials or workmanship for 12 months (60 days in the case of tools used in the hire trade) from the invoice date.

If we cannot repair your item we will replace it with an item of equal or greater specification or issue a credit note to the value of the item

In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.

You will be responsible for the shipping costs both to and from your address after 6 months of date item received.

Fair Wear & Tear

The above guarantees do not apply to fair wear and tear or damage caused by misuse or abuse of the products.

Delivery Information

Delivery charges are calculated on a per-product basis.

Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT.

Prices are correct at time of publication

Errors and omissions are excepted.

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).

It will then be dealt with confidentially,and effectively.

Penny Offers

As a thank you to our customers, we're offering a selection of great items for only a penny.

There's no catch, just add it to your cart  buy for 1 penny when you look in your shopping cart!

You can only buy 1 of each of the penny items at this price PER ORDER PER CUSTOMER EVERY 7 WORKING DAYS  - everyone deserves their share.

Any Offers Set To Buy 1 PER ORDER

You can only buy 1 of each of these offers at this price PER ORDER PER CUSTOMER EVERY 7 WORKING DAYS  - everyone deserves their share.

Kits/Composition Or Free Offer Items

Any items returned must include all parts in order to receive a full refund - if parts are missing then a nominal refund of 1 pence will be given

Company Registration Information

Registered Office Address:

Tooltime UK Ltd
45 James Watt Place
East Kilbride, Lanarkshire G74 5HG
UK - Scotland Mainland

Registered in Scotland No. SC286094

Vat Number : 875759654
 

Statutory Rights

Your Statutory rights are not affected by any of the terms and conditions.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement.

Upon notice published through the service, we may modify this agreement at any time.

You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.

Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All data is protected using the most advanced methods available.

We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us by visiting the Contact Page.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.

The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination.

This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.

Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Tooltime.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new power drill from us we would accept their old power drill and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheely bin symbol shown below:

weee.jpg

Waste Batteries and Accumulators Regulations

As a supplier of batteries, we are obliged under the Waste Batteries and Accumulators Regulations to accept waste portable batteries for environmental disposal.

If you wish to take advantage of this service, please contact us at websiteorders@tooltime.co.uk to arrange the return.

Please be aware that while Tooltime.co.uk will accept your waste batteries for disposal, this is unlikely to be the most economical or environmentally friendly option available to you.

Many shops and supermarkets, as well as some schools, town halls and libraries, in your local area will provide battery collection points that may be more convenient and economical for you, and in turn will provide a much smaller carbon footprint.

To see which Civic Amenity sites accept waste portable batteries, check www.recyclenow.com for a full list.